Contact & Info

If you have any problems with your order or product, look for answers here before sending us a message.

We are a small team, and every email needs to be handled throughly.

All the extra time is away from our families. Thank you!❤️

ORDER NOTIFICATION

Current high demand has caused fulfillment delays. This situation should be done by 03.04.2025 as we are currently working overtime on getting our orders fulfilled.

Thanks for your patience.

Shipping Information

UPS Delivery

Our worldwide Standard deliveries is made with UPS Standard.

Their home delivery usually takes around 2-7 work days.

PostNord Delivery

Our deliveries inside Finland are all made via PostNord Logistics for now.

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Unclaimed Packages

We at "Carholics" do not take responsibility of unclaimed packages and offer refund.

The orders return to us, and can be shipped again if the customer wishes to and accepts the shipping fee.

Contact us at helpmebro@carholics.eu

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Customs Fees & Taxes

All import duties, taxes, and customs fees are the customer's responsibility. Shipping costs cover delivery to your country only; any additional import charges must be paid by you. Unpaid customs fees resulting in a returned package will be refunded minus shipping and return fees.

For the full policy, please refer to our Terms of Service

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Tracking Orders

Each order has it's own unique tracking link for the shipping.

You can use the given tracking link or use the best optional tracking site "parcelsapp.com"

UPS tracking site "UPS Tracking"

PostNord tracking site "PostNord Tracking"

Other Information

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Broken Magnets

Rarely, but sometimes, accidents happen, and magnets may break. If your magnets broke due to:

  • Colliding hard with each other or being dropped on the ground
  • Improper assembly
  • Excessive force used during tightening

You can get spare magnets for €6.90 per piece, or for FREE by purchasing another set of QuickPlate.

Simply add 1x Magnet and 1x QuickPlate to your cart, and use the code "MAGNET" at checkout to receive your free magnet. (Not available for new customers)

Buy Magnets here: QuickPlate Spare Parts

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QuickPlate Spare Parts

If you want second set of Counter Magnets for E.g. Show plates, now you can!

We offer the QuickPlate set now completely as individual parts for small price.

Check the product here: QuickPlate Spare Parts

Get Into Contact

Send us email with the form or directly to helpmebro@carholics.eu

Please write your message in English🇬🇧 or Finnish🇫🇮